Wednesday, June 28, 2023

How Stellantis made its quality gains and keeps them going

After years of subpar showings, Stellantis' Dodge, Ram and Alfa Romeo brands topped J.D. Power's Initial Quality Study. Outgoing customer experience head David McDonald says factory engineers routinely visit dealerships, and each plant has a "control tower" for quality.



from Section Page News - Automotive News https://ift.tt/MDeVH89

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